Terms of Service

Welcome to Identiworld. These Terms of Service apply to your use of our website, products, services, and online store at www.identi-world.com.

By accessing our website, placing an order, creating an account, requesting a quotation, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase products from us.

1. About Us

This website is operated by Identiworld Technologies FZCO, based in Dubai Airport Free Zone, Dubai, United Arab Emirates.

Identiworld supplies products and solutions including, but not limited to:

  • ID card printers
  • Printer ribbons, cards, films, inks, laminates, and consumables
  • Accreditation and event credential solutions
  • Access control products
  • Turnstiles and security hardware
  • Software-linked products, licences, and related accessories
  • Technical support, installation, configuration, and related services

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website in any way that breaches applicable laws or regulations.
  • Attempt to gain unauthorised access to our website, systems, servers, or customer data.
  • Introduce viruses, malware, harmful code, or other disruptive technologies.
  • Copy, scrape, reproduce, or exploit website content without our permission.
  • Use our website to submit false, misleading, fraudulent, or unauthorised orders.
  • Interfere with the security, performance, or availability of the website.

We reserve the right to restrict, suspend, or terminate access to our website where we believe these terms have been breached.

3. Product Information

We aim to ensure that product descriptions, specifications, images, prices, availability, and other information on our website are accurate and up to date.

However, product images are for illustrative purposes only and may differ slightly from the actual product due to manufacturer updates, screen settings, packaging changes, or product revisions.

You are responsible for checking that the product is suitable for your intended purpose before placing an order. This includes checking compatibility with your existing hardware, software, cards, ribbons, operating systems, access control systems, or other equipment.

If you are unsure whether a product is suitable, please contact us before ordering.

4. Pricing

Prices are shown on our website in the currency displayed at checkout, unless otherwise stated.

Prices may be subject to:

  • VAT or other applicable taxes
  • Delivery charges
  • Customs duties
  • Import fees
  • Bank charges
  • Currency conversion charges
  • Installation, configuration, or service charges where applicable

We reserve the right to update prices at any time without prior notice.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order, refund any payment received, or contact you to confirm whether you wish to proceed at the correct price.

5. Orders

Placing an order through our website does not automatically mean that your order has been accepted.

An order is accepted only when we confirm acceptance, process the order, issue an invoice, or dispatch the product, whichever occurs first.

We reserve the right to refuse or cancel an order where:

  • The product is unavailable.
  • There is an error in pricing or product information.
  • Payment has not been received or authorised.
  • We suspect fraud, misuse, or unauthorised activity.
  • The product cannot be supplied to your location.
  • Additional approvals, documentation, or checks are required.
  • The order relates to a restricted, regulated, discontinued, or special-order product.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.

6. Payment

Payment must be made using one of the payment methods available at checkout or agreed with us in writing.

You confirm that:

  • You are authorised to use the payment method provided.
  • All billing and payment information is accurate.
  • You will pay all amounts due in connection with your order.
  • You will not attempt to reverse, cancel, or dispute a valid payment without proper reason.

For business, government, institutional, or trade customers, payment terms may be set out separately in a quotation, invoice, purchase order, or written agreement.

7. Delivery

Delivery times are estimates only and are not guaranteed unless we have expressly agreed a guaranteed delivery date in writing.

Delivery may be affected by:

  • Product availability
  • Manufacturer lead times
  • Courier or freight delays
  • Customs clearance
  • Import/export procedures
  • Public holidays
  • Incorrect delivery details
  • Force majeure events
  • Delays outside our reasonable control

You are responsible for ensuring that the delivery address, contact details, and any customs or import information provided are accurate.

Risk in the products may pass to you upon delivery, collection, or handover to the courier, depending on the delivery arrangement agreed.

8. International Orders, Customs, and Import Duties

For international orders, you may be responsible for customs duties, import taxes, clearance fees, brokerage charges, or other local charges imposed by the destination country.

We are not responsible for delays, costs, seizure, rejection, or non-delivery caused by customs authorities, import restrictions, missing permits, or failure to comply with local laws.

You are responsible for confirming that the products ordered can legally be imported and used in your country.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy, which forms part of these Terms of Service.

In summary:

  • Products must not be returned without our prior approval.
  • Faulty, damaged, or incorrect items should be reported as soon as possible.
  • Opened consumables, software-linked products, custom orders, installed equipment, and special-order items may not be returnable unless faulty or otherwise required by applicable law.
  • Approved refunds will usually be made to the original payment method.

Please refer to our Refund & Returns Policy for full details.

10. Warranty

Many products sold by Identiworld are covered by manufacturer warranties. Warranty periods and conditions vary depending on the brand, product, manufacturer, and region.

Warranty coverage usually applies to manufacturing defects only and may not cover:

  • Accidental damage
  • Misuse or negligence
  • Incorrect installation
  • Use of incompatible consumables or accessories
  • Unauthorised repair or modification
  • Normal wear and tear
  • Damage caused by power surges or unsuitable operating environments
  • Software, driver, network, or system compatibility issues
  • Failure to follow manufacturer instructions

Where a warranty issue arises, we may provide troubleshooting, arrange inspection, refer the matter to the manufacturer, or advise on repair or replacement options.

11. Software, Licences, and Digital Products

Where products include software, licences, activation keys, firmware, online portals, or digital components, you agree to comply with any relevant manufacturer, developer, or third-party licence terms.

Software, licence keys, activation codes, and digital products may be non-refundable once supplied, activated, downloaded, registered, or used, unless faulty or otherwise required by applicable law.

You are responsible for ensuring that your systems meet any required technical specifications before purchase.

12. Installation, Configuration, and Services

Where we provide installation, configuration, consultancy, training, support, or other services, the scope of work will be agreed separately by quotation, invoice, order confirmation, or written agreement.

Unless otherwise agreed:

  • Service dates are estimates and subject to availability.
  • You must provide safe access, suitable premises, required infrastructure, and necessary approvals.
  • You must ensure that your systems, network, power supply, cabling, and site conditions are suitable.
  • Missed appointments, delays, or failed installations caused by the customer may result in additional charges.
  • Completed services may not be refundable.

13. Business and Trade Customers

Some customers purchase from us for business, commercial, government, educational, event, institutional, or reseller use.

For business and trade customers, additional or different terms may apply, including terms set out in quotations, invoices, purchase orders, contracts, or written agreements.

If there is a conflict between these Terms of Service and a signed written agreement between you and Identiworld, the signed written agreement will take priority.

14. Accounts and Customer Information

If you create an account or submit information through our website, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account login details and for all activities carried out under your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

15. Privacy and Data Protection

Your use of our website is also subject to our Privacy Policy.

We may collect and process personal information to:

  • Process orders
  • Manage customer accounts
  • Respond to enquiries
  • Provide support
  • Arrange delivery
  • Issue invoices
  • Improve our website and services
  • Comply with legal and regulatory obligations

UAE consumer protection guidance states that suppliers should protect consumer privacy and data security and avoid using consumer data for promotional and marketing purposes without proper basis.

16. Intellectual Property

All content on our website, including text, graphics, logos, product listings, images, layout, design, icons, and other materials, is owned by or licensed to Identiworld unless otherwise stated.

You may view and use the website for personal or internal business purchasing purposes only.

You must not copy, reproduce, distribute, modify, publish, sell, or exploit any website content without our prior written permission.

All third-party trademarks, product names, and brand names remain the property of their respective owners.

17. Third-Party Products and Links

Our website may include products, trademarks, manufacturer information, or links relating to third parties.

Third-party links are provided for convenience only. We are not responsible for the content, accuracy, security, or practices of third-party websites.

Products supplied by third-party manufacturers may be subject to separate warranty terms, software terms, licence agreements, or support conditions.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Identiworld will not be liable for:

  • Indirect, incidental, consequential, or special losses
  • Loss of profit, revenue, business, contracts, goodwill, or anticipated savings
  • Loss or corruption of data
  • Downtime or business interruption
  • Compatibility issues where product requirements were not checked before purchase
  • Delays outside our reasonable control
  • Losses caused by misuse, incorrect installation, unauthorised repair, or unsupported consumables

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

19. Indemnity

You agree to indemnify and hold harmless Identiworld, its directors, employees, contractors, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website
  • Your breach of these terms
  • Your violation of applicable laws
  • Your infringement of third-party rights
  • Your misuse, resale, installation, or modification of products purchased from us

20. Force Majeure

We will not be responsible for any failure or delay in performing our obligations where caused by events outside our reasonable control.

This may include:

  • Natural disasters
  • Fire, flood, or extreme weather
  • War, terrorism, civil unrest, or government action
  • Supply chain disruption
  • Manufacturer delays
  • Import/export restrictions
  • Customs delays
  • Labour disputes
  • Power, internet, or system failures
  • Courier or logistics disruption
  • Epidemics, pandemics, or public health restrictions

21. Promotions and Offers

Promotions, discount codes, special offers, and bundle deals may be subject to additional conditions.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions may be withdrawn or changed at any time.
  • Discount codes must be used before expiry.
  • Promotions are subject to availability.
  • Promotional or clearance items may have limited return rights unless faulty.

22. Accuracy, Availability, and Website Changes

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

We may update, suspend, withdraw, or change any part of the website without notice.

We may also update product listings, pricing, specifications, availability, policies, and terms at any time.

23. Governing Law and Disputes

These Terms of Service are governed by the laws of the United Arab Emirates, unless otherwise required by applicable mandatory law.

Where possible, both parties agree to first try to resolve disputes through good-faith discussion.

If a dispute cannot be resolved informally, it may be referred to the competent courts or authorities of the United Arab Emirates, unless another jurisdiction or dispute resolution process has been agreed in writing.

UAE eCommerce law includes provisions covering digital trading relationships, consumer protection, returns, digital payments, logistics, and dispute settlement.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be posted on this page with the updated effective date.

By continuing to use our website after changes are published, you agree to the revised terms.

25. Contact Us

If you have any questions about these Terms of Service, please contact us:

Identiworld Technologies FZCO
2E East Wing, 4-13B
Post Box 54473
Dubai Airport Free Zone
Dubai, UAE

Email: info@identi-world.com
Phone: +971 45728067
Website: https://www.identi-world.com